IT Jobs in Rochester, NY - NOW HIRING

1,139 jobs found

- DePaul
- Rochester, NY 14624
- Remote
$21.0 - $21.3an hour
Information Technology ... Maintaining working knowledge of systems and technologies used by the agency. ... They will develop and maintain a knowledge of current agency business processes, and general operational and regulatory requirements as they ...
Full-Time / Part-Time / Permanent / Temporary / Contract
Paid Time Off
Dental Insurance
Vision Insurance
Employee Discount
Active Directory
NEW
Today
- Kodak
- Rochester, NY
Information Technology / Systems ... As a member of Eastman Kodak’s IT team, you will build, secure, operate and maintain IT systems for Kodak. ... Work with versatility across a wide range of technologies and systems. • Provide ...
Full-Time
Azure
Perl
Linux
NetApp
Solaris
30+ days ago
- Kodak
- Rochester, NY
Information Technology / Systems ... As a member of the Eastman Kodak’s IT team, you will build, secure, operate and maintain IT systems for the organization. ... Work with versatility across a wide range of technologies and systems • Provide ...
Full-Time
Azure
Active Directory
VMware
Bachelor's Degree
30+ days ago
- Kodak
- Rochester, NY
Information Technology / Systems ... As a member of Eastman Kodak’s IT team, you will build, secure, operate and maintain IT systems for Kodak. ... Work with versatility across a wide range of technologies and systems. • Provide ...
Full-Time
NetApp
Solaris
UNIX
Perl
Linux
30+ days ago
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- ComTec Solutions
- Rochester, NY 14624
- Remote
$40,000 - $60,000a year
Information Technology ... Accurately enter and maintain case information including notes and resolution ... Microsoft Technology Associate (MTA) preferred At least two years relevant experience in providing telephone/remote desktop support ...
Full-Time
Windows
Network+
On Call
Azure
Active Directory
14 days ago
- Rochester Regional Health
- Rochester, NY 14617 (Durand Eastman Park area)
$70,000 - $95,000a year
Information Technology - Clinical Applications SCHEDULE: Monday - Friday days ATTRIBUTES Three (3) to five (5) years of healthcare and project management experience preferred Strong computer, communication and customer service skills Project ...
Full-Time
Monday to Friday
Excel
NEW
2 days ago
- Amazon.com Services LLC - A57
- Rochester, NY
The IT Equipment Coordinator will be responsible for providing assistance to the operations team by maintaining IT inventory, coordinating ordering, delivery, and audits of assets assigned to the IT department, and maintaining general standardized ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
High School Degree
Excel
NEW
Today
- ComTec Solutions
- Rochester, NY 14624
$75,000 - $110,000a year
The IT Salesperson is responsible for selling a wide range of IT services (including standard time and materials contracts and Managed Services plans) and hardware to medium and large businesses, and managing sales and pipeline through forecasting, ...
Active Directory
Life Insurance
401(k)
Disability Insurance
Health Insurance
14 days ago
- Future Tech Enterprise, Inc
- Rochester, NY
Information Technology ... an award-winning IT solution provider with capabilities in 50 countries. ... Collaboration: Working closely with IT teams, including system administrators and network engineers, to ensure hardware integrates seamlessly ...
Full-Time
401(k)
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
27 days ago
- US Navy (Wavemaker) (USD)
- Rochester, NY 14603 (Central Business District area)
Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. ... As an IT, you are ...
Full-Time / Part-Time / Permanent / Temporary / Contract
Oracle
US Citizenship Required
Tuition Assistance
Security Clearance
Cisco
NEW
Today
- Soleo Communications
- Rochester, NY
We are seeking a highly motivated Information Technology Engineer with experience in both managed hardware and cloud-based infrastructure. ... Virtualization technologies including XenServer and VMWare - Active Directory/LDAP, including GPO ...
Full-Time
PostgreSQL
MySQL
VMware
Windows
Active Directory
NEW
6 days ago
- MAXIMUS
- Rochester, NY
- Remote
The IT Software Asset Management Associate is responsible for processing IT onboarding, offboarding, and access change requests. ... Respond to requests from end users, managers, developers, and team members for specific IT Software Asset Management ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Paid Time Off
Disability Insurance
Health Insurance
Bachelor's Degree
NEW
Today
- Lewis Tree
- Rochester, NY
- Remote
$82,000 - $110,000a year
We are seeking an experienced Integration Project Manager to lead and manage system integration projects while bridging strategic vision and execution excellence. This hybrid role combines the product-focused responsibilities of a Product Owner with ...
SQL
PowerBI
Git
Python
Azure
NEW
5 days ago
- Regional Transit Service
- Rochester, NY
$26.44 - $28.85an hour
Assist and back-up Information Technology Staff with projects and tasks. ... They manage helpdesk operations, oversee IT inventory and asset lifecycle, and coordinate account setups for new and departing staff. ... Work with third-party vendors, ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
VMware
Cisco
Disability Insurance
Flexible Spending Account
Monday to Friday
NEW
Today
- Rochester Regional Health
- Rochester, NY
$70,000 - $95,000a year
REQUIRED QUALIFICATIONS 5+ years technical experience in any combination of managing information security systems and/or information technology systemsPREFERRED QUALIFICATIONS 4 year degree in information security or information technology is ...
Full-Time / Part-Time / Temporary / Contract / Internship
Monday to Friday
NEW
Today
- Suffolk
- Rochester, NY
$150,000 - $200,000a year
IT & Technology ... service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies), and innovation research/development. ... Participate with other IT ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
SQL
PL/SQL
19 days ago
- Wellington Steele
- Rochester, NY
$70,000 - $140,000
Extensive experience managing IT projects,Experience in multiple IT disciplines including infrastructure/data center, application development, or business process improvement projects. ... This position is responsible for the management of larger ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Bachelor's Degree
30+ days ago
- Milton CAT
- Rochester, NY
$65,000 - $80,000a year
Bachelors degree in Business, Information Technology, or related field1+ years of relevant experience ... This candidate will work within the IT Department on a broad range of cutting-edge on-premises and cloud technologies with a diverse team.
Contract
Life Insurance
Paid Time Off
Health Insurance
Vision Insurance
Dental Insurance
NEW
4 days ago
- Rochester, NY 14623 (Genesee Valley Park area)
$58,461 - $70,862a year
Designing and developing database driven IT applications in one or more software languages such as Java/J2EE, Visual Basic, .net, HTML/XML, and Python. ... Partner with IT help desk to ensure front-line support and user community has access to ...
Git
HTML
SQL
Python
ASP.NET
29 days ago
- New York Technology Partners
- Rochester, NY
$25 - $30an hour
... of IT systems. - Have experience working on IT projects - > 1y experience - Experience managing and supporting medium/big infrastructures, i. e. , >500 users and >150 servers - Excellent organizational, communications, and time management skills
Full-Time / Contract
Hyper-V
Windows
Active Directory
30+ days ago

Page 1 of 1,139 jobs found

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IT Service Desk Technician

Apply on Company Site

Company
DePaul
Location
Rochester, NY 14624
Job Type
Full-Time / Part-Time / Permanent / Temporary / Contract
Salary
$21.0 - $21.3 an hour

Remote

Paid Time Off

Dental Insurance

Vision Insurance

Employee Discount

Active Directory

Health Insurance

Life Insurance

Description

Overview

The Service Desk Technician is an internal support role that monitors and responds to day-to-day technical support requests across multiple on-premises and SaaS products and services. This role provides both remote and in-person support and works closely with other IT resources to ensure timely resolution and a positive customer experience.

Why work for DePaul?

Make a positive difference in someone's life
Supportive work environment
We value diversity
Opportunity for professional development and career advancement
Excellent benefits
Competitive wages from $21-$21.30/hour

Responsibilities

The Service Desk Technician will work to maintain outstanding “Level 1” support through high-quality service delivery. To do so they will first strive to understand requests or issues from the user’s perspective and the impact on business process(es). They will develop and maintain a knowledge of current agency business processes, and general operational and regulatory requirements as they relate to technology services and look for opportunities to educate users on the appropriate use of technology.

They will consistently monitor work queues and other channels, ensuring that all customer contacts are ticketed and properly documented. They will rely on experience and judgment to plan, prioritize work, and accomplish goals. They will support Incident Management, Major Event Management, Problem Management, Knowledge Management, Request Fulfillment, Asset Management, and Access (Account) Management processes to ensure high quality support that is effective, professional, and prompt. This job description does not include every function/responsibility. There may be a need to perform other duties as assigned.

OTHER RESPONSIBILITIES TO INCLUDE:

Ensuring the proper level of knowledge of, and adherence to, all established processes and procedures.
Proactively contributing to the development and maintenance of Service Desk and user facing documentation.
Maintaining working knowledge of systems and technologies used by the agency.
Supporting collaboration with other functional areas within IT.
Tracking the status of issues and requests to ensure that customers are updated throughout the process.
Identifying and recommending process improvements to IT leadership.
Escalating issues or concerns as appropriate.
Ensuring that activities follow department policies and all appropriate Corporate Compliance policies.
Supporting projects, programs and upgrades as needed.
Any other duties as assigned.

Qualifications

Associate’s degree or equivalent professional experience in a technical support environment.
Has experience with Level 1 support of cloud-based and desktop applications (including Microsoft 365).
Has experience supporting Windows OS 10 and 11 and related hardware.
Has a solid understanding of the role of Active Directory in managing network user accounts.
Outstanding interpersonal and customer service skills, including written and verbal communications.
Strong analytical and problem-solving skills.
Thrives on problem-solving, diagnosis and troubleshooting.
Excellent organizational skills and attention to detail.
Manages priorities, workload, and time effectively.
(Preferred) Holds certifications or has gained specific knowledge of ITIL Foundations or related ITIL concepts.

Benefits

This position is eligible for the following for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B with Employer Match, robust Employee Assistant Program, Staff Recognition Program and Employee Discount Program.

DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit, and program need.

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