Product Support Specialist Jobs in Phoenix, AZ - NOW HIRING

958 jobs found

- Trackman A/S
- Phoenix, AZ
- Remote
As a Product Support Specialist in our second-tier support team, you will handle more complex customer inquiries and technical issues escalated from first-tier support. ... Proven experience in technical support or product support roles, preferably ...
Full-Time
Zendesk
Salesforce
Linux
Bachelor's Degree
10 days ago
- TrackMan A/S
- Phoenix, AZ 85003 (Encanto / Central City area)
- Remote
As a Product Support Specialist in our second-tier support team, you will handle more complex customer inquiries and technical issues escalated from first-tier support. ... Proven experience in technical support or product support roles, preferably ...
Salesforce
Linux
Zendesk
Bachelor's Degree
NEW
6 days ago
- at Trane Technologies in Phoenix, Arizona, United...
- Phoenix, AZ
- Remote
$31 - $58an hour
The Remote Support Specialist is part of the Intelligent Services Team and works in collaboration with all other team members as well as customers. ... Trane is seeking a Remote Support Specialist in the Pacific Southwest region . .
Full-Time / Part-Time / Permanent / Temporary / Contract
401(k)
Paid Time Off
Parental Leave
Tuition Assistance
Health Insurance
NEW
Today
- at U-Haul in Phoenix, Arizona, United States
- Phoenix, AZ 85004 (Maryvale area)
- Remote
$15an hour
Customer Support Specialist Responsibilities: ... Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Monday to Friday
Paid Time Off
Life Insurance
Employee Stock Ownership Plan
401(k)
NEW
Today
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- CALERO
- Phoenix, AZ 85003 (Encanto / Central City area)
- Hybrid Remote
$22.5an hour
Job DescriptionCalero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist in their Phoenix, AZ location. ... Continuously train in new products to ensure the highest level of ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Zendesk
Excel
Associate's Degree
NEW
Today
- Intellimed International Corporation
- Phoenix, AZ 85003 (Encanto / Central City area)
- Remote
As a Customer Success & Product Specialist, you will support the entire customer lifecycle, ensuring successful onboarding, delivering outstanding ongoing customer service, and assisting our Product Manager with data management and other product ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Paid Time Off
Life Insurance
Health Insurance
401(k)
Excel
NEW
1 day ago
- Agilent
- Phoenix, AZ
- Remote
$110,250 - $196,613a year
Molecular Spectroscopy and Chromatography Product Specialist. ... products, and developing region-specific marketing initiatives to promote sales and territory growth for both molecular and chromatography accounts. ... is committed to diversity in ...
Full-Time
Flexible Schedule
Master's Degree
Bachelor's Degree
23 days ago
- at Regeneron Pharmaceuticals in Phoenix, Arizona,...
- Phoenix, AZ
$149,300 - $191,900a year
The Diabetic Eye Medical Specialist will report to the Regional Director and will be responsible for daily development and management of relationships with retina specialists and other customer accounts in the assigned territory to grow revenues and ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Paid Time Off
Bachelor's Degree
NEW
Today
- Western Alliance Bank
- Phoenix, AZ 85003 (Encanto / Central City area)
As a Senior Product Specialist, you will support Western Alliance Bank's Product Management Team in creating best-in-class commercial card products. ... commercial card productsDevelop and maintain detailed technical product knowledge to support ...
Dental Insurance
Tuition Assistance
401(k)
401(k) Matching
Bachelor's Degree
15 days ago
- at Philips in Phoenix, Arizona, United States
- Phoenix, AZ (South Mountain area)
$154,000 - $190,000a year
The VeriSight Clinical Specialist is accountable for building, maintaining, and providing outstanding technical and clinical product support, systems support, and sustained education to health care providers (HCP) and allied health professionals ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Health Savings Account
Tuition Reimbursement
Advancement Opportunities
Paid Time Off
401(k)
NEW
Today

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Product Support Specialist (Tier 2)

Apply on Company Site

Company
Trackman A/S
Location
Phoenix, AZ
Job Type
Full-Time

Remote

Zendesk

Salesforce

Linux

Bachelor's Degree

Description

As a Product Support Specialist in our second-tier support team, you will handle more complex customer inquiries and technical issues escalated from first-tier support. You will work closely with customers to provide advanced troubleshooting, product guidance, and solutions. This role requires a deep understanding of our products, excellent troubleshooting skills, and the ability to communicate technical information clearly.

Key Responsibilities

Customer Service:

• Assist with customer inquiries via phone and email, maintaining professionalism and empathy in every interaction.

• Help new customer onboardings by assisting in the initial setups and configurations for specific products.

Customer Service Support:

• Provide high-quality support and guidance to our customer service specialists, addressing questions, troubleshooting issues, and ensuring efficient resolutions.

• Identify, diagnose, and resolve technical issues related to Trackman products and services, documenting cases thoroughly in our ticketing system.

• Lead team training sessions, knowledge-sharing meetings, and customer service improvement initiatives to stay current on product updates and new features.

• Handle a high volume of escalated customer service tickets, maintaining response time and quality standards.

Internal Processes:

• Collaborate with cross-functional teams to escalate complex cases when necessary and follow up to ensure timely solutions.

• Document each interaction thoroughly in the customer support system, ensuring accurate records of issues, resolutions, and follow-up actions.

• Assist in the development and updating of training materials for the Customer Service team.

• Create and contribute to knowledge base articles, FAQs, and troubleshooting guides to improve self-service options for customers.

• Work closely with engineering and product teams to relay customer feedback, feature requests, and product improvement suggestions.

Education & Experience:

• Proven experience in technical support or product support roles, preferably within the technology or sports industry.

• Ability to manage multiple cases efficiently and prioritize tasks in a fast-paced environment.

• Experience with remote troubleshooting, diagnostics, or technical support.

• A bachelor's degree in a relevant field such as Information Technology, Computer Systems, or Sports Management is preferred. Alternatively, candidates with at least two years of experience in technical support or a related field will also be considered.

Skills & Competencies:

• Familiarity with sports technology, particularly golf, baseball, or similar fields.

• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.

• Excellent communication skills, both verbal and written, with a focus on internal communication between teams.

Technical Proficiency:

• Familiarity with support software (e.g., Zendesk, Salesforce) and technical documentation.

• Proficiency with the Windows OS, computer systems, networking systems, and general knowledge of the Linux Ubuntu OS.

• Knowledge of technologies, for example: TVs, Projectors, Monitors, Laptops, and Mobile Devices.

• Proficiency in Microsoft Office applications and collaboration tools is essential for effective communication, teamwork, and presentation of technical information.

Join the home of a powerful sports brand and a one-of-a-kind technology

Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud of working in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.

We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarter located in Denmark and offices in New York, Phoenix, Poland, Tokyo and Seoul. We employ over 700 people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested and manufactured.

Where innovation happens

At Trackman, we know that great people make great products. We believe that teams thrive and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of the exceptional solution. This mix is what makes Trackman an inspiring company – for our customers and our colleagues.