Salary:
Depends on QualificationsLocation :
Gaithersburg, MDJob Type:
Year-Round Part-TImeJob Number:
FY2025-00997Department:
Information Technology ServicesDivision:
IT Central Support Services (1145)Opening Date:
03/07/2025Closing Date:
ContinuousFLSA:
Non-Exempt
DescriptionThe City of Gaithersburg seeks a part-time Helpdesk Technician to assist in administering the City's helpdesk and desktop support functions and to perform a wide range of standard entry-level information technology functions.The successful candidate will work with entry-level through executive-level customers and staff, so you will need to be diplomatic and composed, use good judgment, and be able to quickly adapt to changing circumstances. You must also be able to quickly develop a working knowledge of departmental functions, services, and operations. The ideal candidate will have a positive attitude, be highly customer-focused, an effective communicator, resourceful, flexible, patient, quick-thinking, eager to learn and take on a variety of responsibilities, able to juggle multiple tasks, and able to work effectively independently and as part of the team.Consistent yet flexible schedule, generally at least two days during normal business hours (Monday through Friday, 8 a.m. to 5 p.m.), totaling no more than 25 hours per week. Starting hourly rate will be within the anticipated hiring range ($20 to $25 per hour) and will be offered at a level consistent with the experience and qualifications of the candidate. Direct deposit of paychecks is a condition of employment for all City of Gaithersburg employees.
Job FunctionsWhat you will do with us:Troubleshoot, repair, and maintain personal computers and network hardware, software, and related peripheral equipment.Provide end-user support and training for computers, network systems, telephones, printers, and related equipment.Investigate and resolve first tier software and hardware problems.Assist with researching and testing software products.Install and upgrade hardware and software and related equipment and systemsMove and reinstall equipment and maintain equipment inventory.Provide outstanding service, pursue continuous improvement, and exceed expectations.Key job responsibilities are highlighted above; please to view the complete classification description for the part-time Helpdesk Technician position.
QualificationsWhat you will need to be considered:
High school graduate or equivalent.Associate's Degree in a related field desirable.Previous vocational training in microcomputer technical support and network technologies preferred.Certifications such as CompTIA A+, Microsoft and Cisco desirable.Excellent technical, customer service and verbal/written communication skills.Demonstrated ability to clearly communicate technical solutions in a cordial, user-friendly, professional manner and to provide one-on-one end user training as needed.Ability to perform moderate physical activity and occasionally lift/carry materials weighing up to 50 pounds.Or any acceptable equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities to satisfactorily perform job duties.Additional InformationInterested applicants must submit the following to be considered:
A complete online applicationCurrent resume (attached to the online application)
Review of applications will begin immediately, so prompt application is highly encouraged. The position will remain open until filled; recruitment will close without notice when a sufficient number of qualified applications are received or all hiring decisions have been made.The successful candidate will be subject to a background check and drug/alcohol screening. The City has established an alcohol-free, drug-free and smoke-free workplace which applies to any person employed by, conducting business with, or applying for a position with the City. Each employee, as a condition of their employment, may be required to participate in pre-employment and reasonable suspicion testing. Employees classified as safety sensitive are also subject to immediate post-accident and random testing.For more information about the position, contact IT Central Support Services Manager Jim Conway at or 240.805.1058. Questions regarding the online application process may be directed to the Department of Human Resources at or 301.258.6327.This recruitment will establish an eligibility list which will be used to fill current vacancies and may be used to fill other openings in this classification which occur in the next 6 months.Benefits are not available with this position.01
Each applicant must complete this supplemental questionnaire as part of the application screening and selection process. The information you provide will be reviewed and may be used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information ("see resume" is not acceptable) may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within your application?
YesNo
02
Indicate the highest level of education obtained.
High School Diploma or GEDSome College (No Degree)Associate's DegreeBachelor's DegreeOther
03
Which of the following best describes your previous experience providing microcomputer and networking technical support?
NoneLess than 1 year1 to 2 yearsMore than 2 years
04
List any relevant IT certifications, courses, or other training that you have completed that directly relate to the requirements/functions of this position. Include date of completion. If none, please state 'None.'05
Briefly describe any professional work experience in providing technical or general customer service. Please include specific examples illustrating the types of issues you handled. If you have no professional work experience in this area, please state 'None.'06
Describe any times in which you provided training or instruction to a group of end users. If you have no experience in this area, please state 'None.'07
Provide an example of a situation where you believe you provided superior customer service to an internal or external customer. Describe how you measured your success.08
How did you first learn about this employment opportunity?
City of Gaithersburg WebsiteJob Interest Card NotificationIndeedGovernmentJobs.comOther WebsiteSocial MediaFriend or RelativeI am a Current City EmployeeOther
Required Question
City of Gaithersburg
Gaithersburg, MD 20883
Part-Time
Immediately Hiring