Full Time Product Support Specialist Jobs in Boston, MA - NOW HIRING

412 jobs found

- Guardian Life Insurance Company
- Boston, MA
$80,940 - $132,975a year
We are seeking a customer-focused and tech-savvy BenTech Partner Support Specialist to join our Digital team and support our growing base of benefit technology partners. ... Work closely with Partner Support Leader, Strategic Channel Managers, API ...
Full-Time / Permanent
Life Insurance
NEW
4 days ago
- Recreational Equipment, Inc
- Boston, MA 02298 (Roxbury area)
$125,000 - $150,000a year
... with the support to live your best life. ... Monitor inventory accuracy, price accuracy, and product stock levels. ... Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Flexible Schedule
Employee Discount
Health Insurance
30+ days ago
- Acosta Sales & Marketing
- Boston, MA 02298 (Roxbury area)
$125,000 - $150,000a year
The Future Full-Time Google Tech Specialist will assess customer support needs, troubleshoot, or diagnose issues and thoroughly explain potential solutions to all knowledge levels including soft pass off to alternative support solutions in Google's ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Tuition Reimbursement
Employee Discount
Android
401(k)
Bilingual
30+ days ago
- Direct Staffing Inc
- Boston, MA 02298 (Roxbury area)
$125,000 - $150,000a year
Enterprise Product Specialist: ... High level knowledge of instrument support services business ... Strategic account management, lead in deal planning and drive account penetration for all enterprise-level support solutions in the account, ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
MBA
30+ days ago
Get New Jobs by Email
Receive the latest job alert: Full Time Product Support Specialist / Boston, MA
You may unsubscribe at any time. By creating a job alert, you agree to our Privacy Policy and Terms of Service.
- Jobleads-US
- Boston, MA 02298 (Roxbury area)
$23 - $30an hour
The Future Full-Time Google Tech Specialist will assess customer support needs, troubleshoot, or diagnose issues and thoroughly explain potential solutions to all knowledge levels including soft pass off to alternative support solutions in Google's ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Employee Discount
Employee Assistance Program
Tuition Reimbursement
Bilingual
Android
NEW
1 day ago
- Acosta Sales & Marketing
- Boston, MA 02298 (Roxbury area)
$125,000 - $150,000a year
Promote a radically helpful environment by supporting product flow from product receiving to shelf placement. ... Prepare new product for launches and execute visual merchandising. ... Demonstrated ability to solve problems involving similar or ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
High School Degree
30+ days ago
- Jobleads-US
- Boston, MA 02298 (Roxbury area)
$19.5 - $25.0an hour
Promote a radically helpful environment by supporting product flow from product receiving to shelf placement. ... Prepare new product for launches and execute visual merchandising. ... Demonstrated ability to solve problems involving similar or ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
High School Degree
NEW
1 day ago
- MilliporeSigma
- Boston, MA 02298 (Roxbury area)
- Remote
$125
MilliporeSigma offers one of the broadest portfolios in the industry for scientists, best-in-class products for pharmaceutical development and manufacturing, and integrated services to support CDMO and contract testing across traditional and novel ...
Full-Time / Contract
NEW
4 days ago
- Mastercard
- Boston, MA
- Remote
$98,000 - $156,000a year
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. ... As a Senior Specialist, you will work with local and global marketing teams to generate demand for Mastercard's Services offerings.
Full-Time / Part-Time / Temporary / Internship
Flexible Schedule
Short Term Disability Insurance
Paid Time Off
Fitness Subsidies
Adoption Assistance
NEW
Today
- MassTech Intern Partnership
- Boston, MA 02298 (Roxbury area)
- Remote
$125,000 - $150,000a year
... as its inaugural Project Specialist to support the startup and development of the Massachusetts AI Hub at the Mass Technology Collaborative. ... Assisting the AI Hub Director and the Innovation Institute at MassTech with the execution of ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
NEW
1 day ago

Page 1 of 412 jobs found

Get New Jobs by Email

Receive the latest job alert: Full Time Product Support Specialist / Boston, MA

You may unsubscribe at any time. By creating a job alert, you agree to our Privacy Policy and Terms of Service.

Bentech Partner Support Specialist

Apply on Company Site

Company
Guardian Life Insurance Company
Location
Boston, MA
Job Type
Full-Time / Permanent
Salary
$80,940 - $132,975 a year

Life Insurance

Description

We are seeking a customer-focused and tech-savvy BenTech Partner Support Specialist to join our Digital team and support our growing base of benefit technology partners. This individual will be the first line of defense for resolving client issues, ensuring seamless operations, and maintaining customer satisfaction.

This is an exciting time to join Guardian as we accelerate our digital capabilities across product, experience, benefits administration, and broker technology. Our goal is to cement our market leading position and innovate using technology to capitalize on new market opportunities.

You are

An excellent communicator, skilled at troubleshooting, and passionate about delivering outstanding service in a fast-paced environment.

Customer-Centric Mindset: Committed to delivering exceptional service
Detail-Oriented: Capable of managing multiple tasks while maintaining accuracy and attention to detail.
Team Player: Works well in a collaborative environment and contributes to shared goals.
Adaptable: Thrives in a fast-paced environment and is comfortable with change

You will

Customer Support

Be responsible for customer inquiries via email, chat, and phone, providing timely and accurate resolutions.
Troubleshoot and resolve technical issues related to integrations (e.g., EDI files, API connections), enrollment errors, and platform functionality.
Support Partner Support Leader with escalations and complex issues ensuring follow-through until resolution.

Issue Management

Document and track all customer interactions and issues using a ticketing system (e.g., GSC).
Ensure SLAs are met, and urgent matters are addressed based on priority.
Identify recurring issues and trends.

Customer Education and Enablement

Assist clients in navigating capabilities, troubleshooting integrations, and understanding reporting tools.
Create and update knowledge base articles, FAQs, and other self-service resources to empower clients to solve common issues independently.
Conduct occasional training sessions for clients to improve their understanding of our capabilities and features.

Cross-Functional Collaboration

Work closely with Partner Support Leader, Strategic Channel Managers, API Solution Leads, and Development teams to ensure a seamless customer experience.
Provide feedback from customers to help improve product functionality, usability, and overall satisfaction.

You have

3+ years of experience in customer support or similar role, preferably in SaaS or benefits technology.
Strong problem-solving and critical-thinking skills, with the ability to diagnose and resolve technical issues effectively.
Verbal and written communication skills, interpret and explain issues to stakeholders.
Familiarity with ticketing systems.

Preferred Skills:

Experience working with benefits administration, HR platforms, or payroll systems.
Knowledge of EDI workflows, APIs, and data file transfers.
Technical aptitude with basic troubleshooting skills for platforms.

Location

This is a hybrid position requiring 3 days a week in the office, preferably Boston, MA, Bethlehem, PA, Hudson Yards, NY, or other Guardian offices with up to 10% travel.

Salary Range:

$80,940.00 - $132,975.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.