Customer Service Jobs in Nampa, ID - NOW HIRING

5,214 jobs found

- Molina Healthcare
- Nampa, ID
- Remote
$140,795 - $274,550a year
Provides exemplary customer service to all customers including our members, co-workers, vendors, providers, government agencies, business partners and the general public. ... Responsible for ensuring teams deliver effective customer service for all ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
CRM
NEW
Today
- PepsiCo
- Nampa, ID
$26.95an hour
Prioritize and schedule service and PM calls to meet customer service windows ... Field Service Technician (PES) (Evenings) ... resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
CDL
NEW
Today
- D&A Heating and Cooling
- Nampa, ID 83686
$22 - $45an hour
D&A Heating and Cooling is a fast-growing HVAC service provider dedicated to delivering top-quality heating, ventilation, and air conditioning solutions to residential and commercial customers at a fair price. ... Excellent communication and ...
Full-Time
Referral Program
Training Provided
Overtime
11 days ago
- TravelNurseSource
- Nampa, ID
$2,534a week
Our core principles about customer service, dedication, hard work, and still always making it fun while doing it all, will never change. At the end of the day, we are a (customer) service company, we just make it fun because of the exceptional ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Health Insurance
Employee Assistance Program
401(k)
NEW
Today
- Go Healthcare
- Nampa, ID 83687
$2,456a week
With more than 10 years of experience, our company emphasizes strong customer service, and a hands-on approach to recruitment and onboarding. Go Healthcare Staffing is a Woman-Owned, Joint Commission-certified agency based in Charlotte, NC, ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Bachelor of Science in Nursing
Commission
NEW
Today
- First Student
- Nampa, ID
$26an hour
Excellent communication and customer service skills ... At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
High School Degree
Advancement Opportunities
NEW
Today
- Les Schwab Tire Center
- Nampa, ID 83687
$16.50 - $26.45an hour
Greeting customers; discussing customer needs and answering questions related to merchandise, vehicle repairs, and other issues; providing product and service quotes and referring customers to other qualified employees as necessary.
Full-Time
Health Insurance
Quarterly Bonus Opportunities
Employee Discount
Short Term Disability Insurance
Paid Time Off
13 days ago
- Walmart, Inc
- Nampa, ID
$14 - $26
It takes a special person who is positive, can multi-task and has a passion for customer service and helping others. ... and hundreds of other industries—all while affecting the lives of millions of customers all over the world.
Full-Time / Part-Time
Paid Time Off
Dental Insurance
Life Insurance
Parental Leave
Paid Sick Time
25 days ago
- CrossMed
- Nampa, ID 83687
$2,242 - $2,356a week
Our goal is to become the preferred staffing provider by delivering top-notch customer service. ... Our goal is to become the preferred staffing provider by delivering top-notch customer service. Join us and experience the difference firsthand!
Full-Time / Part-Time / Permanent / Temporary / Contract
Weekly Pay
Referral Program
Health Insurance
401(k)
Holiday Pay
NEW
Today
- College of Western Idaho
- Nampa, ID
- Hybrid Remote
$15.4an hour
... customer service at the Tutoring front desk and basic tutoring support. ... Provides customer service and directional assistance at Tutoring service desks, by phone, and online via chat. - May collaborate with faculty to provide embedded ...
Full-Time / Part-Time / Temporary / Contract
NEW
Today
- Oak View Group
- Nampa, ID 83651
$12 - $14an hour
Responsibilities will include, but not be limited to ushering, ticket scanning, customer service, greeter. ... We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Flexible Schedule
401(k)
401(k) Matching
NEW
1 day ago
- Primary Health Medical Group
- Nampa, ID
$18an hour
Assist back office in managing patient flow, paperwork, and customer service ... Customer service oriented attitude/behavior ... Together we'll align our mission, service standards, workplace and careers. We will flourish with teamwork, celebrate ...
Full-Time / Part-Time
401(k)
Health Savings Account
Paid Time Off
29 days ago
- Oak View Group
- Nampa, ID
$12 - $15
Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. ... We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Flexible Schedule
401(k) Matching
401(k)
NEW
1 day ago
- US Foods
- Nampa, ID
- Remote
$16.49an hour
... of superior customer service, promoting the US Foods strategy: ... Minimum one year retail selling and/or customer service experience preferred. ... The incumbent is required to interact with customers and other service and product providers.
Part-Time
Adoption Leave
Paid Time Off
Short Term Disability Insurance
Health Savings Account
Sabbatical Program
22 days ago
- College of Western Idaho
- Nampa, ID
$15.4an hour
Provide customer service, directional assistance, and general office management in Tutoring Centers by phone, email, or in person. - Perform other duties as assigned. Minimum Qualifications: - Current CWI student. - Completion of coursework in ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
NEW
Today
- US Foods
- Nampa, ID
- Remote
$18an hour
... of superior customer service, promoting the US Foods strategy: ... Minimum one year retail selling and/or customer service experience preferred. ... The incumbent is required to interact with customers and other service and product providers.
Full-Time
Short Term Disability Insurance
High School Degree
Parental Leave
Tuition Reimbursement
Fertility Benefits
26 days ago
- Everhome Suites Nampa Boise
- Nampa, ID 83687
$15.5 - $17.5an hour
Minimum of one year in customer service; hotel operations experience preferred. ... In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests. Our Culture: We believe in a ...
Full-Time / Contract
Vision Insurance
Dental Insurance
Employee Assistance Program
Health Insurance
Paid Time Off
22 days ago
- AlliedTravelCareers
- Nampa, ID
$1,820 - $3,413a week
And with 1,000 employees in offices across the nation, we have the team in place to ensure that every provider and facility staff recruiter receives the excellent customer service we’ve offered for nearly forty years. Learn more at comphealth.
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Health Insurance
NEW
2 days ago
- Molina Healthcare
- Nampa, ID
$21.16 - $34.88an hour
2 years experience in customer service, consumer advocacy, and/or health care systems. Experience conducting intake, interviews, and/or research of consumer or provider issues. Excellent written and verbal communication skills to collaborate ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
High School Degree
NEW
Today
- ABM Industries
- Nampa, ID
$16.5an hour
... Customer service experience ... Service, clean, and supply restrooms A good job for someone just entering the workforce or returning to the workforce with limited experience and education. Military and veteran friendly employer, veterans and ...
Full-Time / Part-Time / Temporary / Internship
No Experience Required
No Education Required
Training Provided
High School Degree
NEW
Today

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AVP, Call Center Operations (Inbound & Outbound) - Remote

Apply on Company Site

Company
Molina Healthcare
Location
Nampa, ID
Job Type
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Salary
$140,795 - $274,550 a year

Remote

CRM

Job Description

Job Description

Job Summary

Provides new and existing members as well as providers with the best possible service in relation to general service needs including questions about benefits, billing inquiries, service requests, suggestions and complaints. Resolves member and provider inquiries and complaints fairly and effectively. Provides product and service information to members and providers, and identifies opportunities to increase membership by improving our member and provider experience . Recommends and implements programs to support member and provider needs. Knows and supports Health Plans in achieving their contractual goals for service and compliance.

This role will support contact center operations for all LOB’s & is comprised of inbound/outbound. Ideal candidates would have contact center leadership experience within healthcare/managed care organizations.

Knowledge/Skills/Abilities

Provides multi-site, senior leadership and oversight for the Member and Provider Contact Centers to ensure stellar service is delivered according to Molina policies and procedures. Responsible for the overall results of multiple sites and/or lines of business. Directly manages Directors and/or Regional Directors in support of servicing members and providers. Responsible for ensuring teams deliver effective customer service for all service needs including benefits, claims, billing inquiries, service requests, suggestions and complaints. Directly and through team members resolves both member and provider inquiries and complaints fairly and effectively. Provides direction and coordination to deliver accurate product and service information to members and providers, and identifies opportunities to increase membership by improving our member and provider experience. Recommends and implements programs to support member and provider needs. Works within a matrix environment with dotted line relationships across multiple lines of business.

- Sets a positive example for others and builds our Molina culture by modeling our vision and values in their daily actions.

- Dynamic leadership for Contact Center management team and agents.

- Partners with Health Plan, Product, Marketing, ePMO and IT personnel in order to achieve goals and improve the member and provider experience.

- Strong leader with the ability to develop teams focused on delivering great healthcare service to a population that has often been underserved.

- Directs and coordinates all aspects of Member and Provider Contact Center operations through partnerships with other teams and departments, as well as development of their own team.

- Meets and exceeds department KPIs including productivity and service quality goals. Implements strategies to meet/exceed goals and improve customer service.

- Drives process improvements to ensure performance standard goals including quality goals are met.

- Participates in audits including state, federal, internal, NCQA and HEDIS as applicable.

- Provides exemplary customer service to all customers including our members, co-workers, vendors, providers, government agencies, business partners and the general public.

- Adheres to and displays Who We Are practices to continue to support our Molina culture.

- Supports Senior Leadership in their goals and objectives.

- Enhances efficiencies while maintaining quality and culture.

- Advocates for their teams and internal clients.

- Maintains budget goals.

- Ability to present business cases to multiple levels of leadership and front-line staff.

- Possesses the ability to distill complex issues and situations into a readily understandable item with recommendations for improvement.

- Demonstrates knowledge of standard call center technology to include telephony, IVR, CRM, QNXT and CTI.

- Displays a deep understanding of Quality programs and quality improvement..

Job Qualifications

Required Education

Graduate Degree or equivalent combination of education and experience

Required Experience

15+ years Contact Center Management. Proven leadership success within medium-large contact centers managing multiple people managers. Ability to work within matrixed environment with dotted line responsibilities. Strong collaboration and communication skills.

Preferred Education

Graduate Degree or equivalent combination of education and experience

Preferred Experience

10+ years experience in the Healthcare industry.

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

\#PJCC

\#LI-AC1

Pay Range: $140,795 – $274,550 / ANNUAL

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

: Location
Nampa, Idaho, United States

: Working Hours per Week
99 hours

: Company
Molina Healthcare

Apply on Company Site

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