Service Jobs in New York, NY - NOW HIRING

120,996 jobs found

- Open Systems Technologies
- New York, NY
$180,000 - $200,000a year
Oversee the service delivery functions including governance, end user engagement, service transition, and performance management. ... Define and monitor key performance indicators (KPIs) to assess the team's performance, productivity, and the ...
Full-Time
CRM
Cisco
iOS
Android
Bachelor's Degree
NEW
Today
- Fifth Avenue Financial
- New York, NY
$38,000 - $150,000a year
Fifth Avenue Financial is looking for a Financial Services Representative to join our team. ... Internship or some experience in the Financial Services industry Strong customer service, communication, and presentation skills Excellent verbal and ...
Contract / Internship
Commission
CRM
Bachelor's Degree
NEW
Today
- Schneider Electric
- New York, NY
$51,200 - $76,800a year
We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. ... Completion of field service reports, expense reports, preventive maintenance, and ...
Full-Time
Flexible Schedule
401(k)
Life Insurance
Advancement Opportunities
Paid Time Off
APC
NEW
2 days ago
- Kyndryl
- New York, NY
- Remote
$167,760 - $318,840
... advisory services to clients with complex landscapes and cost reduction pressure. ... Service Offering Development: A good Service Owner will discover patterns of client problems and then collaborate across partners, Kyndryl service offerings, ...
Full-Time / Part-Time
Flexible Schedule
Volunteer Time Off
Health Insurance
Commission
Mental Health Benefits
Paid Time Off
26 days ago
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- Volvo Cars Manhattan
- New York, NY
- Signing Bonus
$62,000 - $150,000a year
Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed. Providing an estimate of time needed for additional repairs ... We are committed to service and building long lasting friendships ...
Full-Time
Vision Insurance
Dental Insurance
Life Insurance
Health Insurance
Paid Time Off
NEW
6 days ago
- Morgan Stanley
- New York, NY
$120,000 - $160,000a year
The Business Service Officer (BSO) will report directly to the Complex Business Service Officer (CBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the ...
Internship
Fitness Subsidies
Commuter Benefits Program
Parental Leave
401(k) Matching
Volunteer Time Off
NEW
6 days ago
- Morgan Stanley
- New York, NY
$57,000 - $115,000a year
Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) ... Client Service Associate ... Assist FAs/PWAs/teams in delivering against their business plan and client service model • Remaining current on ...
Internship
Short Term Disability Insurance
Tuition Reimbursement
Health Insurance
Dental Insurance
High School Degree
NEW
3 days ago
- Manhattan Motorcars
- New York, NY
$40,000 - $120,000a year
Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed. Providing an estimate of time needed for additional repairs ... If you want to sell or service one of the most desired brand names ...
Full-Time
Entry Level
Vision Insurance
Health Insurance
Commission
401(k)
Dental Insurance
30+ days ago
- Morgan Stanley
- New York, NY
$90,000 - $115,000a year
The global Investor Services ("IS") team is responsible for delivery of transfer agency services and interactions with our clients' investors. ... Morgan Stanley is a leading global financial services firm providing a wide range of investment ...
Contract
Commission
NEW
Today
- Morgan Stanley
- New York, NY
$35,000 - $85,000a year
Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. ... Assist FAs / PWAs/ teams in delivering against their business plan ...
Internship
Fitness Subsidies
High School Degree
Health Insurance
On-Site Gym
Employee Resource Groups (ERG)
NEW
Today
- Lithia Driveway
- New York, NY
$56,000 - $70,000a year
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair ...
Contract
Vision Insurance
Paid Time Off
Health Insurance
Employee Stock Purchase Plan
Retirement Plan
NEW
3 days ago
- tanishasystems
- New York, NY
- Remote
$70 - $75an hour
Service Now Developer ... We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in USA and India. Please find below the job description: - Title:
Permanent / Contract
Salesforce
19 days ago
- New York University
- New York, NY
$70,000 - $90,000a year
Mange Patient Support staff, registration workflows, insurance information and payment collections, and patient access activity for the medical and CWS services reception areas of the Student Health Center. ... Explain policies, procedures, and ...
Full-Time
Bachelor's Degree
NEW
1 day ago
- Witt/Kieffer
- New York, NY
$55,000a year
Facilitate residents’ linkage with services available in the community (e.g., case management, clinical services, day programs, vocational services and opportunities, community integration, entitlements, etc.). ... with dignity and enhanced ...
Full-Time / Part-Time
Bachelor's Degree
NEW
3 days ago
- Zip Water North America
- New York, NY
$75,000 - $95,000a year
Work with your Regional Service Manager on the technical training programs for distributors, resellers, and service providers, ensuring they are well-versed in product knowledge and service protocols. ... The Territory Service Manager role is ...
Full-Time
Senior Level
CRM
Health Insurance
Paid Time Off
Salesforce
NEW
Today
- Services for the UnderServed
- New York, NY
$2,024 - $16,566
... improvement of service delivery mechanism and adoption of emerging best practices in Rapid Rehousing and Homeless Prevention services. ... Engage program participants by maintaining regular contact to monitor and track progress and response to ...
Temporary
High School Degree
NEW
3 days ago
- Concern Housing
- New York, NY
$55,000a year
Service Coordinator ... Facilitate tenant linkage with chosen support services available in the community (e.g., care coordination, outpatient behavioral and physical health services, dual recovery supports, vocational services and opportunities, ...
Full-Time / Part-Time / Internship
Life Insurance
Paid Time Off
Health Insurance
Retirement Plan
Referral Program
NEW
3 days ago
- ASCAP
- New York, NY (Manhattan / Midtown area)
- 28 St / Broadway
$50,000a year
The Global Member Services Representative provides customer service to ASCAP’s members via tele ... The position serves the goals of the ASCAP Global Members Services department in ensuring ASCAP writers, publishers, and internal partners receive ...
Full-Time
Disability Insurance
Health Insurance
Short Term Disability Insurance
Life Insurance
401(k)
NEW
Today
- Brighton Health Plan Solutions, LLC
- New York, NY
$40,560 - $47,840a year
Customer Service ... enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our ...
Full-Time
Entry Level
High School Degree
Monday to Friday
Excel
PowerPoint
NEW
Today
- Schneider Electric
- New York, NY
$66,000 - $99,000a year
We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. ... (credits to apply towards your benefits) flexible work arrangements, paid family ...
Full-Time
Advancement Opportunities
Training Provided
401(k)
Life Insurance
Paid Time Off
NEW
3 days ago

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VP of Service Delivery/Global Service Desk Lead

Apply on Company Site

Company
Open Systems Technologies
Location
New York, NY
Job Type
Full-Time
Salary
$180,000 - $200,000 a year

CRM

Cisco

iOS

Android

Bachelor's Degree

Description

A financial firm is looking for a VP of Service Delivery/Global Service Desk Lead to join their team in New York, NY.

Compensation: $180-200K

Onsite 5 days/week in NYC - Only considering NYC based candidates (no relocation)

Responsibilities:

Team Leadership

Lead the Global Deskside support teams, providing guidance, coaching, and mentoring to all team members.
Enforce consistency in the way the team provides support globally.
Provide clear guidance, set performance expectations.
Conduct regular performance evaluations and feedback sessions.
Identify skills gaps and create a training and development plan to upskill the team.
Foster a collaborative team culture promoting effective communication and knowledge sharing among internal and external teams within technology services.

Relationship Management

Regularly interface with internal stakeholders (at all levels) to understand technology needs and gaps.
Build effective relationships with relevant third-party vendors to ensure successful and effective alignment of TS Service capabilities to firm business needs, demands and strategies.
Align with internal technology leads to understand how service delivery is providing effective governance for their vendors, as well as understand how the deskside team can ensure end users are being supported and informed correctly on respective technology change.

Service Delivery

Ensure effective delivery of technology support to end users.
Oversee the service delivery functions including governance, end user engagement, service transition, and performance management.
Support continuous improvement through identification and implementation of opportunities to improve service performance.
Support all audit, regulatory and compliance requirements.
Measure delivery and effectiveness of end user support.
Define and monitor key performance indicators (KPIs) to assess the team's performance, productivity, and the quality of service.

Vendor Management - Oversee relationships with third party service providers where

applicable to ensure that all issues are addressed, and the service levels are met.

Process development - Ensure the team develops, documents, and maintains deskside support

procedures and ensure all processes are complied with.

Occasional business travel, night or weekend work may be required.

Technical Skills:

Knowledge of ITIL and other IT Service management frameworks

Proficiency with ServiceNow

Knowledge of the following technologies:

Windows operating systems and the ability to troubleshoot and resolve desktop related issues.
Familiarity with mobile device management (MDM) solutions for Mobile Phones (iOS/Android OS)
Microsoft Office (O365)
Teams voice
AV/Video conferencing technologies
Internet Browsers
Local Account Management
Installs and removals, Registry, Command line, Service management systems and System Management Tools
Multi Factor Authentication
Cisco VPN

Knowledge of the following hardware:

Desktop/Laptop
Mobile devices (iPad/iPhone, Android phones/devices)
Printers
Cisco Video Conferencing equipment

Qualifications:

Bachelor's degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience.
10-15 years of experience in IT support, with a minimum of 7 years in a leadership/management role.
Experience managing large cross regional teams.
Experience with financial services, with front office support a plus.
Experience managing a service delivery technology function.
Strong people management skills including team leadership, coaching and performance management.
Proven experience in developing and nurturing teams and fostering a collaborative and growth mindset environment.
Strong and effective customer relationship management skills and process/practice experience.
Experience working with third-party service provider service delivery execution and business governance.
Understands the importance and is vigilant with Cybersecurity matters.
Detailed oriented, self-motivated, and resourceful with the ability to work independently, as well as in a team environment.
Has strong business acumen with an understanding of the link between business need and IT operations.
A proven track record in working with multiple initiatives at the same time and have a proactive approach to problem solving and coordination.
Ability to adapt in a dynamic environment and work under tight deadlines.
Excellent verbal and written communication skills.

Industry

: Location
New York, NY, United States of America

: Rate
$180 -200k

: Job Type
Full Time

: Company
Open Systems Technologies

Apply on Company Site

Link copied

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