Customer Service Jobs in Fairfax, VA - NOW HIRING

51,302 jobs found

- George Mason University
- Fairfax, VA
$40,000
Customer Service Front Desk Operations ... Tracks customer interactions (emails, calls, etc.) and shares insights with UCS leadership. Implements solutions to improve customer service; ... The Customer Service Coordinator creates professional, and ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Employee Assistance Program
High School Degree
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- Path-Arc
- Fairfax, VA
- Remote
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. ... Previous experience ...
Full-Time / Part-Time / Temporary / Contract / Internship
Flexible Schedule
Retirement Plan
Health Insurance
Vision Insurance
Dental Insurance
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- Remote Customer Service
- Fairfax, VA
- Remote
As a Remote Customer Service Representative, you'll provide exceptional customer service from the comfort of your own home. ... Join our team and provide exceptional customer service from the comfort of your own home! Remote Customer Service
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Flexible Schedule
High School Degree
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- Ashley Furniture
- Fairfax, VA
Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy. ... Enter customer orders into the system accurately and ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Health Insurance
401(k)
Employee Assistance Program
Employee Discount
Commission
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- The Home Depot
- Fairfax, VA
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. ... The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account ...
11 days ago
- Dave & Buster’s
- Fairfax, VA
$12 - $14
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers. Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, ...
Part-Time
Flexible Schedule
401(k)
Health Insurance
30+ days ago
- Dave & Buster's, Inc
- Fairfax, VA
$12 - $14
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers. Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, ...
Full-Time / Part-Time / Temporary / Contract
Flexible Schedule
401(k)
Health Insurance
NEW
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- Dave & Buster’s
- Fairfax, VA
$12 - $13
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions.
Part-Time
Flexible Schedule
401(k)
Health Insurance
30+ days ago
- Safford Brown Mazda Fairfax
- Fairfax, VA
Greet customers with a warm, professional attitude and check them in for service appointments. ... Due to a significant increase in customer volume, our Service Department is growing, and we’re seeking two additional Automotive Service Consultants!
Full-Time
Flexible Schedule
Training Provided
Commission
Wellness Reimbursement
401(k)
NEW
6 days ago
- AAA Mid Atlantic
- Fairfax, VA 22037
Exceptional Customer Service: ... At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
High School Degree
GED
401(k) Matching
401(k)
Monday to Friday
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- Randstad
- Fairfax, VA
$19 - $20an hour
This is an excellent opportunity to apply your customer service and healthcare expertise in a dynamic and rewarding environment. ... Customer Service Medical Terminology Qualifications Years of experience: 2 years Experience level: Experienced
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
401(k) Matching
401(k)
NEW
Today
- Prime Now LLC - E78
- Fairfax, VA
$18.35an hour
Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. ... You will assist with customer service operations and floor leader ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Flexible Schedule
NEW
Today
- ELC Beauty
- Fairfax, VA
$17.82 - $29.69an hour
... behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets. ... The ability to provide inspirational, authentic and ...
Part-Time
Health Insurance
Disability Insurance
Paid Time Off
30+ days ago
- Power Plus
- Fairfax, VA
$81,880 - $96,180a year
Are you equally skilled in mechanical and electrical installation and troubleshooting and great at customer service? ... repair, and test generators ranging from 5 kw to 4000kw while providing best in class service to customers!
Full-Time
Mid Level
401(k) Matching
Paid Sick Time
Paid Time Off
401(k)
24 days ago
- H&M
- Fairfax, VA
$13an hour
... customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. ... customer service ... Experience working with customer service in fashion, retail or other ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
401(k) Matching
Adoption Assistance
Retirement Plan
Health Insurance
401(k)
NEW
1 day ago

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Customer Service Coordinator |

Apply on Company Site

Company
George Mason University
Location
Fairfax, VA
Job Type
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Salary
$40,000

Employee Assistance Program

High School Degree

Description

Department: UL

Classification: Admin Office Specialist 3

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: Hybrid Eligible

Pay Band: 03

Salary: S alary range starting in the mid $40K's; commensurate with education and experience

Criminal Background Check: Yes

About the Department:

We prepare and connect career-ready students for post-graduate success. University Career Services (UCS), a unit within the Division of University Life (UL), is the centralized career center for George Mason University (Mason), serving 40,000 undergraduate and graduate students. UCS is dedicated to helping students identify and pursue opportunities where they can make a positive impact in a complex and quickly evolving world. In partnership with our strong network of employers, alumni, and faculty we are able to breakdown barriers and successfully connect students with meaningful opportunities in their industries of interest to help them reach their full potential and advance not only themselves socio-economically, but their families too. Existing services and programs include one-on-one appointments, career exploration, industry specific programs, career fairs, experiential learning opportunities and graduate school preparation.

About the Position:

The Customer Service Coordinator creates professional, and welcoming first impression for all of UCS customers (e.g. students, employers, faculty, staff, and alumni). Demonstrates excellent verbal, non-verbal, and written communication skills when addressing stakeholder questions/requests and resolves all issues in a timely manner. Hires, trains, and supervises UCS student employees (front desk assistants) and ensures all student employees demonstrate a high level of professionalism when interacting with UCS customers. Effectively prioritizes/multitasks in fast-paced environment and works autonomously to identify and implement solutions to streamline the effectiveness of front desk operations. Maintains and articulates front desk policies and procedures. In collaboration with the Technology/Applications Analyst, proactively identifies and resolves issues with UCS Career Management System, Handshake. Serves on cross-functional teams in order to build/maintain office and campus relationships and actively contribute to UCS?s mission of preparing and connecting career-ready students for post-graduate success. Position reports to the Office Manager.

Responsibilities:

Customer Service Front Desk Operations

Evaluates and improves reception and customer service operations, resources, and assistance;
Manages the front desk, ensuring students, alumni, faculty, and staff receive warm and efficient service;
Develops an in-depth understanding of Career Services? resources, staff, and University programs to provide accurate referrals;
Greets and screens students, alumni, faculty, staff, and visitors for appointments; notifies staff when appointments arrive. Once check-in process is complete, refers students, employers, and visitors to appropriate resources, locations, staff, or programs;
Handles phone inquiries, directing callers to the appropriate resources, locations, professional staff or programs;
Responds to email inquiries promptly, providing accurate and professional information;
Maintains a clean, organized reception area with easily accessible information for customers and staff;
Tracks customer interactions (emails, calls, etc.) and shares insights with UCS leadership. Implements solutions to improve customer service;
Monitoring stakeholder needs by tracking customer interaction (emails, calls, etc.) throughout the year, sharing insights with UCS leadership as needed, and initiating customer service improvements;
Manages online appointment scheduling through Handshake, and assists with students faculty and staff with online resources (Handshake, website, or other third party resources); and
Anticipates customer flow and coordinates with Leadership Team to ensure customer needs are met and that staffing availability is in alignment with demand for service.

Scheduling

Maintains appointment calendar and outreach requests in Handshake and Outlook for student-facing staff, in conjunction with the Student Assistants;
Reviews and approves or declines all appointment requests through Handshake within one business day;
Oversees student appointment processes and systems, consulting with Leadership Team and Technology Coordinator; and
Maintains Career Resource Center calendar and schedules.

Database Coordination

Responds to inquiries regarding Handshake and UCS?s Career Management software, providing troubleshooting support for students and employers;
Submits access requests to Technology Coordinator for alumni seeking Handshake system access;
Maintains and updates appointment category and type texts in Handshake, in collaboration with Technology Coordinator; and
Develops and nurtures working relationships with Technology Coordinator and Leadership Team to ensure accurate, timely communication: systems updates, management of current users, password and account management.

Student Employee Supervision

Advertises, interviews, and leads the hiring process for student employees who assist with customer service for students, alumni, faculty, employers, and staff;
Communicates, models, monitors, and enforces professional behaviors and attitudes to ensure student employees provide courteous, accurate, and professional service;
Maintains a welcoming and clean front desk and reception area, including upkeep of the white display boards;
Schedules and manages monthly student staff meetings;
Trains student employees on resources, customer service best practices, policies, procedures, and career development topics;
Oversees student employee work schedules to ensure reception desk is adequately staffed at all times;
Creates and facilitates master schedule for all student employees, including their contact information;
Serves as the primary contact ("go-to" person) for day-to-day student support tasks and assignments;
Reviews and updates position descriptions, contracts, and feedback forms for student employees as necessary;
Trains student employees on Handshake online system to enable them to answer questions and troubleshoot issues for students and employers; and
Ensures reception staff has necessary information and resources to respond accurately and thoroughly to inquiries from visitors, callers, and e-mailers.

Clerical/Administrative

As the first point of contact, answers all incoming telephone calls, with student employee assistance when available;
Monitors processing of all incoming and outgoing mail (both paper and electronic), ensuring proper distribution to recipients;
Maintains UCS website calendar of events using 25Live, scheduling outreach requests;
Collaborates with the Communications and Marketing Coordinator to ensure timely distribution of flyers and promotions;
Post office closing and notification updates on the website and ensure accuracy of event information shared among staff and students;
Records and distributes weekly staff meeting notes as appropriate; and
Maintains the Make an Appointment page on the website, ensuring accurate information regarding appointments and drop-ins.

Service

Supports staffing needs for large-scale UCS events (e.g., career fairs, orientations), both in-person and virtually;
Contributes to the development and implementation of the UCS strategic plan;
Serves on division/university committees to represent UCS;
Acts as a liaison to university departments as needed; and
Participates in all-staff meetings, trainings, and symposia for UCS and the division.

Required Qualifications:

High school diploma or equivalent combination of education and experience;
Demonstrated customer service experience in an office setting typically obtained in 2+ years;
Demonstrated experience with scheduling;
Demonstrated experience in enforcing policies and procedures;
Demonstrated written and verbal communication skills for responding to phone and email inquiries;
Ability to train others on effective customer service;
Ability to prioritize and handle multiple tasks within a fast-paced office environment;
Ability to independently work on projects and troubleshoot common office problems; and
Ability to create a warm and inclusive environment.

Preferred Qualifications:

Bachelor?s degree;
Experience with George Mason University offices and procedures;
Supervisory experience typically obtained 1+ year;
Experience in providing direct service to students; and
Knowledge of Microsoft Outlook.

Instructions to Applicants:

For full consideration, applicants must apply for Customer Service Coordinator at Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.

Posting Open Date: November 19, 2024

For Full Consideration, Apply by: December 3, 2024

Open Until Filled: Yes

About George Mason University

George Mason University is a public, comprehensive, research university established by the Commonwealth of Virginia located in Northern Virginia, outside of Washington, D.C. Mason was initially founded as a branch of the University of Virginia in 1949, and became an independent institution in 1972. George Mason University is an innovative and inclusive academic community committed to creating a more just, free, and prosperous world.

Connections working at George Mason University

: Location
Fairfax, VA

: Company
George Mason University

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