Call Center Jobs in Washington, DC - NOW HIRING

515 jobs found

- TDB Communications, Inc
- Washington, DC 20022 (Gateway area)
$60,000 - $70,000a year
Assume leadership responsibility for department tasks and call center activities as required. ... Call Center SupervisorTDB Communications, Inc. ... A minimum of two years of previous experience for a government or private sector inbound customer ...
Full-Time / Contract
Flexible Schedule
8 Hour Shift
Bilingual
Monday to Friday
401(k)
NEW
6 days ago
- Kenwood Dealer Group
- Washington, DC 20022 (Gateway area)
$100
We operate a positive and productive Call Center for our dealer group. Call center experience is a plus, but not required. Dress code is casual. This position is located at our Corporate Office in Mason. Schedule: Monday through Thursday 10:
Full-Time
Employee Discount
Health Insurance
401(k)
Dental Insurance
Paid Time Off
NEW
6 days ago
- ApexFocusGroup
- Washington, DC 20022 (Gateway area)
- Remote
$75 - $150an hour
No call center representative agent experience needed. ... Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
NEW
1 day ago
- ApexFocusGroup
- Washington, DC 20022 (Gateway area)
- Remote
$75 - $150an hour
No call center representative agent experience needed. ... Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
15 days ago
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- Bighornlaw
- Washington, DC 20022 (Gateway area)
$100
We are looking for an experienced Call Center Representative to join the Talkishco team in Washington, DC. This is an exciting opportunity for an outgoing individual who loves connecting with people and providing outstanding customer service.
CRM
High School Degree
NEW
6 days ago
- Jobleads-US
- Washington, DC 20022 (Gateway area)
$60,000 - $70,000
Assume leadership responsibility for department tasks and call center activities as required. ... Call Center Supervisor ... Log in to Queues as required during high call volume and/or all hands status. Communicate pertinent program updates in a ...
Full-Time / Contract
Flexible Schedule
Bilingual
Health Insurance
8 Hour Shift
401(k)
8 days ago
- TDB Communications, Inc
- Washington, DC 20022 (Gateway area)
$125,000 - $150,000a year
Call Center Trainer We are looking for a Call Center Trainer who will be responsible for facilitating classroom training (onsite). This trainer will support the design, development, and distribution of training programs and materials.
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
8 Hour Shift
Excel
PowerPoint
15 days ago
- Advantia Health
- Washington, DC
$19 - $22an hour
Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our D. ... Manages high volume of inbound and outbound calls in a timely manner. Identifies customers' needs, clarifies information, researches issues and provides ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Vision Insurance
401(k)
Monday to Friday
Spanish
Health Savings Account
NEW
Today
- 22nd Century Technologies, Inc
- Washington, DC
- Remote
Call Center Representative ... Answer calls within proposed response and resolve incidents in accordance to all Service Level Agreements (SLA) as listed in the Service Level Management Plan. Call Answer Rate ( ACR) 91. 5% Dropped Call Rate ( DCR) 8.
Active Directory
30+ days ago
- Marathon TS
- Washington, DC 20022 (Gateway area)
... 2+ years of working in a fast-paced call center environment or customer support role providing customer service over the phone. ... The ideal candidate will possess exceptional verbal and written communication skills, be able to handle ...
Advancement Opportunities
7 days ago
- Remote Jobs
- Washington, DC 20022 (Gateway area)
- Remote
A call center job you can be proud of! We work to make the country a more equitable, fair, and inclusive place 30 second apply from mobile or computer - no resume needed Don't just get a new job... Get trained to be a professional fundraiser
No Experience Required
Flexible Schedule
Health Insurance
13 days ago
- Howard University Hospital
- Washington, DC
$17.40 - $27.84an hour
Three (3) years’ experience in patient access/registration, billing, cash collections, insurance, pre-certifications or related experience in a medical center/physician office environment. ... Answers and responds to all phone calls, facsimiles, ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Retirement Plan
High School Degree
Associate's Degree
NEW
Today
- The Hartford
- Washington, DC
- Fully Remote
$23 - $24an hour
We place the customer at the center of everything we do. ... Capacity to adapt and thrive in a fast-paced environment, including up to 20-25 inbound calls per day. Ability to maintain all state licenses and terminate all prior carrier relationships ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Flexible Schedule
Dental Insurance
Employee Resource Groups (ERG)
Fitness Subsidies
Health Insurance
NEW
Today
- ApexFocusGroup
- Washington, DC 20022 (Gateway area)
- Remote
$75 - $150an hour
No call center representative agent experience needed. ... Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home ...
Full-Time / Part-Time / Temporary / Contract / Internship
NEW
2 days ago
- Lukos
- Washington, DC 20022 (Gateway area)
- Remote
$125,000 - $150,000a year
Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing ...
Full-Time / Part-Time / Permanent / Temporary / Contract
CMS
CRM
30+ days ago
- ApexFocusGroup
- Washington, DC 20022 (Gateway area)
- Remote
$75 - $150an hour
No call center representative agent experience needed. ... Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home ...
Full-Time / Part-Time / Temporary
NEW
1 day ago
- Lukos
- Washington, DC 20022 (Gateway area)
- Remote
$125,000 - $150,000a year
Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
CRM
CMS
30+ days ago
- American College of Cardiology
- Washington, DC 20022 (Gateway area)
$125,000 - $150,000a year
Ideal candidates will have experience in customer service or call center management, with the ability to analyze data, optimize member interactions, and resolve complex issues effectively. ... Oversee daily customer/member contact management ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Salesforce
10 days ago
- Go Intellects Inc
- Washington, DC 20022 (Gateway area)
$125,000 - $150,000a year
Troubleshoots daily telecom-related issues in the areas of desk phones, call center applications, mobile devices, and data/voice ports. Proven experience with telecom systems such as PBX, ACD, and UIP. Proven experience in asset management in the ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
30+ days ago
- M.C. Dean
- Washington, DC
$37 - $55
Works with call center to log and identify problem areas in the building. ... Keeps Client/Call center informed of questions, progress, information needs, and discrepancies in system and other issues impacting the operation of the building and ...
Contract
Health Insurance
Tuition Reimbursement
Retirement Plan
401(k)
Parental Leave
30+ days ago

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Call Center Supervisor 20250221

Apply on Company Site

Company
TDB Communications, Inc
Location
Washington, DC 20022 (Gateway area)
Job Type
Full-Time / Contract
Salary
$60,000 - $70,000 a year

Flexible Schedule

8 Hour Shift

Bilingual

Monday to Friday

401(k)

Health Insurance

High School Degree

Excel

Description

Call Center SupervisorTDB Communications, Inc. is seeking full-time, onsite

Call Center Supervisor

to join our team in Washington, DC. Since 1999, our employees have been entrusted with helping the business of government work better for our customers. We are looking for an experienced Supervisor to supervise and motivate our customer service representatives to meet and exceed our client’s expectations. The supervisor will serve as first point of contact to customer service staff and will facilitate positive and constructive feedback to ensure their team(s) have the tools they need to succeed in their role.Location:

1111 19th St, NW, 10th Floor, Washington, DC 20036Salary:

$60k - $70k, depending on experienceBenefits:

Medical, Dental, Vision, and 401k benefits availableHours:

7:45 AM – 5:00 PM, Eastern Time, Monday - Friday. Candidate must be able to work any assigned 8-hour shift between these hoursStart Date:

4/1/25Duties:Be a model citizen between all levels of employee engagement.Responsible for supervision, development, and coaching of CSRs to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals.Perform tasks to assure service level requirements mandated by client is achieved.Assume leadership responsibility for department tasks and call center activities as required.Complete and deliver employee performance appraisals.Supervisors will work closely with customer service representatives and other Supervisors as well as Operations Representatives, Customer Service Managers and Program Managers within functional areas of the project.Participate in interview process and recommend hiring call center staff.Knowledge of the CSR Monthly Goal and Review (CMGAR) or other performance scorecard management process preferred.Attend Calibration sessions for the purpose of keeping current on quality changes.Facilitate and deliver training as required under department guidelines including EJT, initiatives, and up training.Act as a Point of Contact as required.Support and enforce call center expectations as well as departmental and corporate policies and procedures.Log in to Queues as required during high call volume and/or all hands status.Communicate pertinent program updates in a timely manner.Maintain department records.Complete and deliver performance warnings as applicable.Review contract scope and requirements.Perform other duties as assigned.Education and Qualifications:High School Diploma or equivalent, 2-year post-high school Degree, or Bachelor’s degree.Typical, 2-4 years of working experience in related fields.A minimum of two years of previous experience for a government or private sector inbound customer service center or related field.Knowledge of basic help desk software, computer software and Microsoft Office applications.Problem-solving skills to bring inquiries to effective resolution required.Ability to communicate effectively in English, both verbally and in writing.Uses good judgment, ability to make independent decisions and proactively problem solve as required.Must be organized and have strong time management skills.May be required to work off-shift, and occasional travel to customer and other client sites.Experience with, or knowledge of, the Medicare Program and health insurance industry preferred.Must have PC skills (Microsoft Office) with an emphasis on Excel.Basic math skills required.Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.Ability to interact with all levels of management.Strong analytical and organizational skills.Bilingual is preferred, not required.About TDBTDB Communications, Inc. is an 8(a) minority owned, service-disabled veteran-owned small business (SDVOSB). We support government agencies with a scalable workforce, program management, and information processing solutions. Since 1999, we have deployed thousands of employees for 70 agencies in 30+ states. We’ve proven our ability to serve the government with the highest levels of quality and productivity.Reasonable AccommodationIf you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.EEO StatementTDB Communications, Inc. is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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: Location
Washington, District of Columbia 20022

: Company
TDB Communications, Inc.

Apply on Company Site

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Call Center Supervisor 20250221

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