Call Center Jobs in Portland, OR - NOW HIRING

152 jobs found

- Oregon Health & Science University
- Portland, OR
$22.30 - $28.18an hour
The Call Center Representative position is critical to the success and operational efficiency of OHSU, working in a call center which operates 24 hours a day, 7 days a week, 365 days a year. ... One year experience in a non-scripted mass call ...
Full-Time
High School Degree
NEW
4 days ago
- ApexFocusGroup
- Portland, OR 97204 (Portland Downtown / Old Town Community Association area)
- Remote
$75 - $150an hour
No call center representative agent experience needed. ... Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home ...
Full-Time / Part-Time / Temporary
NEW
Today
- ApexFocusGroup
- Portland, OR 97204 (Portland Downtown / Old Town Community Association area)
- Remote
$75 - $150an hour
No call center representative agent experience needed. ... Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
16 days ago
- Strategic Pharmaceutical Solutions
- Portland, OR 97230 (Hazelwood / Glenfair / Parkrose area)
- Remote
$19.0 - $19.5an hour
This position provides first-tier customer service support for inbound communications to our call center. ... Ability to work in a fast-paced, high-volume call center environment, managing large amounts of clients in a timely and effective manner
Full-Time / Permanent
Flexible Schedule
Company Events
Monday to Friday
Spanish
Life Insurance
NEW
Today
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- Tiffee Companies
- Portland, OR
$55,000 - $65,000
The Inside Sales Center (ISC) Supervisor plays an important role in managing the performance of the ISC team. ... 3-5 years of sales experience/ call center/ leadership. Business degree or equivalent experience. Intermediate CRM capability and ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Vision Insurance
CRM
Health Insurance
Commission
401(k)
NEW
Today
- Kroger
- Portland, OR
... in a call center pharmacy, providing customer service for Postal Prescription Services patients. ... Collaborate with other call center professionals to improve customer service - Help to train new employees and inform them about the company's ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Flexible Schedule
Dental Insurance
Tuition Reimbursement
Employee Assistance Program
Employee Discount
NEW
3 days ago
- ApexFocusGroup
- Portland, OR 97204 (Portland Downtown / Old Town Community Association area)
- Remote
$75 - $150an hour
No call center representative agent experience needed. ... Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home ...
Full-Time / Part-Time / Permanent / Temporary / Contract
NEW
3 days ago
- randstad
- Portland, OR
$18 - $19an hour
Maintaining Customer Service Metrics on Call volume, Quality of call and attendance. ... Call Center Support Data Entry Adapting to Change Telephone Etiquette Active Listening Excellent Communication Skills Customer Focused Click to Chat Computer ...
Temporary
Entry Level
On Call
Spanish
Bachelor's Degree
NEW
Today
- ApexFocusGroup
- Portland, OR 97204 (Portland Downtown / Old Town Community Association area)
- Remote
$75 - $150an hour
No call center representative agent experience needed. ... Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
NEW
1 day ago
- Waste Connections
- Portland, OR 97204 (Portland Downtown / Old Town Community Association area)
$21an hour
CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. ... Call Center in Portland, OR! Shift is Monday-Friday, 8: 00 AM to 5: 00 PM. Starting wage is
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
High School Degree
Monday to Friday
Life Insurance
401(k)
Health Insurance
NEW
1 day ago

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Call Center Representative

Apply on Company Site

Company
Oregon Health & Science University
Location
Portland, OR
Job Type
Full-Time
Salary
$22.30 - $28.18 an hour

High School Degree

Description

Department Overview

The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions.

Function/Duties of Position

The Call Center Representative position is critical to the success and operational efficiency of OHSU, working in a call center which operates 24 hours a day, 7 days a week, 365 days a year.

The call center is a Critical Function Unit, responding to over 6,000 incoming and outgoing calls daily for the diverse needs of OHSU’s missions; including staff, patients, general public, and external professionals conducing business with OHSU.

Representatives work with a wide variety of callers. It is imperative that the Representative properly screen vague or incomplete requests so that the call may be connected or paged, to the appropriate person or area. The Representative is generally the first impression of OHSU by the general public. Therefore, this position requires a high level of professionalism, accuracy, attention to detail, empathy, technical savvy, and customer service. Individuals must be able to multi-task, ask clarifying questions to ascertain customer needs, and thrive in a very fast paced, high-volume, non-scripted environment.

Representatives will be handling emergent calls (e.g. Code Blue/medical emergency, Code Red/Fire) and will be expected to send immediate communications through multiple modes. (phone, belt based paging, overhead paging, emergency alert notifications)

Representatives must be able to seamlessly and immediately transition to back-up/redundant systems if outages occur.

Required Qualifications

Education:

High School Diploma or GED

Experience:

One year experience in a non-scripted mass call processing center, preferably in a medical or hospital setting; OR

Two years of heavy volume, multi-phone use, non-scripted environment.

Job Related Knowledge, Skills, and Abilities:

Accurate and expedient typing of at least 40wpm
Proven skills in effective multi-tasking in a high stress environment, using different types of technology to quickly and accurately process calls.
Proven experience of customer service showing empathy, situational awareness, and understanding.
Ability to maintain reliable attendance and punctuality as defined by ITG Attendance Policy.

Additional Details

Work Schedule: variable days/hours for the first 90 days, or until fully qualified, whichever comes later, and until a regular shift is available.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.