Call Center Jobs in Durham, NC - NOW HIRING

139 jobs found

- Excel Fitness
- Durham, NC 27722
$17 - $19an hour
Monitor, evaluate, and complete call quality scorecards on a monthly basis as designated by Call Center Leadership. ... Monitor, analyze, and report on Call Center metrics to management on team performance and strategize to maintain department goals.
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
High School Degree
CRM
On Call
Excel
Overtime
NEW
1 day ago
- Procom Services
- Durham, NC
- Remote
Demonstrate expertise in a variety of contact center and call center technologies, practices, and procedures. ... Framework, URS, Tserver, Datamart, Infomart, Contact Center Analyzer, Call Concentrator, Stat Server, Genesys high availability ...
Permanent / Contract
Cisco
GCP
CRM
CMS
Oracle
30+ days ago
- Excel Fitness
- Durham, NC
Successful completion of the Call Center advanced call training to handle collection, cancel-saves, and info calls. ... Call Center Manager ... Position Type/Expected Hours of Work: This is a nonexempt position. A nonexempt employee is one who is ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Paid Time Off
Employee Assistance Program
High School Degree
CRM
Parental Leave
NEW
Today
- Procom Services
- Durham, NC
Professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, URS, Tserver, Datamart, Infomart, Contact Center Analyzer, Call Concentrator, Stat Server, Genesys high availability architecture, Multi ...
Permanent / Contract
SQL
Cisco
CRM
Oracle
CMS
30+ days ago
Get New Jobs by Email
Receive the latest job alert: Call Center / Durham, NC
You may unsubscribe at any time. By creating a job alert, you agree to our Privacy Policy and Terms of Service.
- Revco Solutions
- Durham, NC 27713
$15an hour
One (1) year Customer Service and/or Call Center experience Analytical, Problem-Solving, and Negotiating skills Requirements High school diploma or equivalent Schedule: Varies Monday-Friday between 8am-7pm Proficient in basic computer applications ...
Full-Time
Training Provided
High School Degree
Paid Time Off
Monday to Friday
Health Insurance
NEW
4 days ago
- Buildingstars
- Durham, NC
- Remote
$12 - $15an hour
1+ years of experience with outbound B2B sales/appointment setting in a call-center environment ... Buildingstars is hiring 10+ full-time, remote sales reps to make outbound business to business (B2B) phone calls to potential clients.
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Commission
CRM
High School Degree
401(k)
Paid Time Off
NEW
Today
- Adecco US, Inc
- Durham, NC 27722
$21.95an hour
Comfortable working in a call center environment, engaging in cold calls and online chats with prospects ... In this role, youll manage call and chat queues while pursuing new opportunities through cold calling. You'll receive leads from various ...
Referral Program
Health Insurance
Life Insurance
Paid Sick Time
Paid Time Off
NEW
2 days ago
- insurecruit
- Durham, NC
- Remote
QualificationsPrevious customer service, call center, or related experience. Excellent written and verbal communication skills. Strong problem-solving abilities and attention to detail. Ability to work independently and manage time effectively in a ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Entry Level
CRM
Paid Time Off
Health Insurance
NEW
1 day ago
- DecisionPoint Corporation
- Durham, NC
The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System (CAPRS). ... Customer Service Representatives also ...
Contract
Cisco
30+ days ago
- Koniag Government Services
- Durham, NC
TGS delivers mission-enabling IT solutions, application development and support, network/security operation center (NOC/SOC) support, call center support, data center services, network management and modernization, enterprise solutions, operations ...
Contract
Health Insurance
Vision Insurance
Dental Insurance
Paid Time Off
Cisco
30+ days ago
- MV Transportation
- Durham, NC
Effectively manage all call center functions. Effectively manage customer relations through both direct contact and outreach programs. Identify, select, train and mentor location staff. Effectively and frequently communicate with location staff and ...
Full-Time / Contract
17 days ago
- Procom Services
- Durham, NC
Avaya CM Call-Center Administration. Avaya Border Controllers/Session manager. Experience with VoIP systems. Experience with PC based tools and products, MS Office products suite preferred. Interpersonal, organizational, customer service, ...
Permanent / Contract
30+ days ago
- City Wide Facility Solutions
- Durham, NC 27722
... 1-2 years B2B outbound call center or equivalent experience prospecting and/or cold calling highly desirable. ... Manage and update the Customer Relationship Management (CRM) database (Microsoft Dynamics), including scheduled calls, updated ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
CRM
High School Degree
Commission
Excel
NEW
1 day ago
- BDS Connected Solutions, LLC
- Durham, NC 27713
Virtual call center for live support This is an ongoing, part-time opportunity, requiring your long-term availability to work 20 hours per week minimum Monday-Friday between early morning and midday, with occasional weekend hours during busier, ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Weekly Pay
Training Provided
Employee Assistance Program
Monday to Friday
Paid Sick Time
NEW
Today
- Aspirion Health Resources LLC
- Durham, NC
- Remote
Experience working in a call center environment preferred Experience working in revenue cycle management environment preferred Enterprise backup and recovery procedures, performance-monitoring tools, virtualization, traffic, content delivery, ...
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
401(k)
Azure
Life Insurance
Health Insurance
AWS
NEW
Today

Page 1 of 139 jobs found

Get New Jobs by Email

Receive the latest job alert: Call Center / Durham, NC

You may unsubscribe at any time. By creating a job alert, you agree to our Privacy Policy and Terms of Service.

Call Center Member Support Supervisor - NC MLK Location

Apply on Company Site

Company
Excel Fitness
Location
Durham, NC 27722
Job Type
Full-Time / Part-Time / Permanent / Temporary / Contract / Internship
Salary
$17 - $19 an hour

High School Degree

CRM

On Call

Excel

Overtime

Description

Position: Call Center Supervisor

Reports to: Call Center Manager

Department: Call Center Operations

Compensation: $17.00 - $19.00 DOE

Purpose: Supervise and guide Call Center agents to ensure team performance meets department operational standards while delivering +1 customer service to internal and external customers.

Duties and Responsibilities:

Monitor and evaluate agent performance, provide learning or coaching opportunities, and ensure department standards are met to drive +1 customer satisfaction.
Assist with resolving agent questions/problems, developing independence and use of resources, and using solid judgement skills.
Monitor, evaluate, and complete call quality scorecards on a monthly basis as designated by Call Center Leadership.
Oversee the staff scheduling process, including optimizing and monitoring breaks and lunches, to support call volume and help identify coverage gaps and scheduling solutions to meet business needs.
Monitor, analyze, and report on Call Center metrics to management on team performance and strategize to maintain department goals.
Lead in the recruitment process to employ new talent while maintaining the agent onboarding process, with Call Center management approval.
Own employee relations process and make recommendations for disciplinary actions with Call Center management approval. Collaborate with HR to determine solutions and execute approved corrective action delivered to agents.
Occasionally assist in answering inbound calls from customers based on call volume needs.
Act as a point of contact for escalated forms of communication from internal and external customers.
Maintain department inboxes, process refunds, and other items as designated by call center management, and ensure items are completed within Excel Fitness standards.
Help oversee the cleanliness of the Call Center.
Perform additional duties as assigned.

Qualifications:

Minimum of two (2) years Call Center experience preferred, not required.
Minimum of one (1) year Leadership experience supporting and supervising the work of a small team of employees.
HS diploma or equivalent required and must be at least 18 years old.
Lead by example and build effective relationships by inspiring and supporting others.
Familiar with and actively upholds the Excel mission, values, vision, and culture, as well as the Planet Fitness brand.
Strong knowledge and familiarity of Planet Fitness operations and membership practices.
Proficient verbal and written skills to effectively communicate.
Proven ability to efficiently utilize system applications to assist with all member inquiries, process Proficiency in Microsoft Office, CRM systems and other related applications.
Exceptional verbal and written communication skills are required.
Ability to exercise excellent judgement and direct others clearly and effectively.
Courtesy, tact and diplomacy are essential elements of this position when working with internal and external customers.
Punctuality, reliability, patience, and a strong willingness to go above and beyond.

Supervisory Responsibility: This position supports management in the daily operation of the Call Center and has direct supervisor responsibility over a designated team of up to 15 agents. Will ensure team can adequately exhibit and maintain all Excel values, principles, policies, and duties, as well as meets established performance metrics.

Work Environment: This job operates in a professional office environment. This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, sit, talk and hear; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work: This is a full-time, nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need.

Travel: No travel is expected for this position.

EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

: Location
Durham, NC 27722

: Company
Excel Fitness

Apply on Company Site

Link copied

Call Center Member Support Supervisor - NC MLK Location

208029 / Senior Call Center Engineer

Call Center Member Support Agent - II

210880 Genesys Call Center Engineer

Get New Jobs by Email

Collection Specialist

Experienced Outbound Sales Cold Caller/Appt Setter

Inside Sales – B2b

Client Service Specialist

Help Desk Support Technician

Tier 1 Help Desk

Operations Manager

Sr Voice Engineer

Business Development Specialist

Retail Merchandising Specialist

Systems Administrator

People also searched:

Jobs near me:

Get New Jobs by Email